Fuzhou Bohui Trading Co., Ltd.
Contact Us
Effective Date: September 21, 2026
Last Updated: September 21, 2026
At earthybeadscraft, we value every customer and are committed to providing helpful and reliable customer service.
If you have questions before placing an order or need assistance after your purchase, please contact our customer service team.
Customer Service Email:
Customer Service Hours:
Monday–Friday
9:00 AM–6:00 PM PDT
Our customer service team can assist with matters including product information, bracelet details, sizing questions, order status, shipping information, returns, refunds, damaged products, incorrect items, and general website or purchasing questions.
When contacting us about an existing order, please include your order number and the email address used during checkout whenever possible. Providing this information allows us to locate your order more efficiently and provide more accurate assistance.
If you are contacting us regarding a damaged, defective, or incorrect product, please include clear photographs showing the product and the issue. We may also request photographs of the packaging or shipping label when necessary to help us evaluate the situation.
Customers are welcome to contact us before purchasing if they need more information about bracelet dimensions, materials, colors, decorative details, care recommendations, shipping options, or other product-related questions.
Please make sure that the email address entered during checkout is accurate. Order confirmations, shipping notifications, service updates, and customer support communications may be sent to that email address.
We aim to respond to customer inquiries as soon as reasonably possible during our published service hours. Response times may vary depending on inquiry volume, holidays, weekends, and the complexity of the request.
For all customer service inquiries, please contact:
Fuzhou Bohui Trading Co., Ltd.