Return Policy
Effective Date: September 21, 2026
Last Updated: September 21, 2026
earthybeadscraft wants customers to feel confident when shopping with us. We accept eligible returns and provide refunds according to the conditions described in this Return Policy.
Before returning a product, customers should contact our customer service team to request return instructions.
Customer Service Email:
Customer Service Hours:
Monday–Friday
9:00 AM–6:00 PM PDT
When requesting a return, please provide your order number, customer name, email address used for the order, the item you wish to return, and the reason for the return.
If the item is damaged, defective, or incorrect, please also provide clear photographs showing the issue.
Returned items should generally be unused, unworn, and in their original or substantially original condition. Products should not show unreasonable signs of wear, alteration, misuse, damage, or improper handling.
Original packaging, accessories, inserts, and other included materials should be returned whenever reasonably possible.
Items returned in a condition that prevents normal resale may not qualify for a full refund, except where applicable consumer protection laws require otherwise.
Customers should not return products to an address without first receiving return instructions from earthybeadscraft. Sending a product to an unauthorized or incorrect return location may delay processing or make it difficult to identify the returned order.
If you receive a damaged, defective, or incorrect item, contact us as soon as reasonably possible. We will review the information provided and determine an appropriate resolution based on the circumstances.
Once a returned item has been received, we may inspect the product to confirm whether it meets applicable return requirements.
If the return is approved, the eligible refund will generally be issued to the original payment method used for the purchase.
The time required for a refund to appear in your account may depend on your bank, credit card provider, payment processor, or financial institution.
Original shipping charges are generally non-refundable for preference-based returns. However, shipping charges may be refunded where the return results from a damaged, defective, or incorrect product or where required by applicable law.
Return shipping expenses may be the responsibility of the customer for ordinary preference-based returns unless otherwise agreed by earthybeadscraft or required by applicable law.
Customers are encouraged to use a trackable return shipping method and retain shipping documentation until the return and refund process has been completed.
For all return or refund questions, please contact: